REFUND & CANCELLATION POLICY
Effective Date: 9 August 2026
Last Updated: 7 October 2026
This Refund & Cancellation Policy explains how cancellations, refunds, duplicate charges, failed payments, subscriptions, rentals, pay-per-view purchases and other paid Qausainflix services are handled.
Qausainflix is operated by Qausain Group Ltd.
1. Subscription Cancellation
You may cancel an eligible recurring Qausainflix subscription using the cancellation option available through your account or by contacting Qausainflix Support where account-based cancellation is not available.
Unless otherwise stated for a particular plan, cancellation prevents future renewal. Access to the subscription may continue until the end of the period for which payment has already been successfully made.
Deleting the Qausainflix application, signing out of your account, or ceasing to use the service does not by itself cancel an active recurring subscription.
2. Subscription Refunds
Subscription payments are generally non-refundable once the relevant subscription period has started and access to the subscribed service has been made available, except where a refund is approved by Qausainflix or required by applicable law.
A refund may be considered in circumstances including:
A duplicate charge for the same transaction;
An incorrect charge attributable to Qausainflix or its payment processing flow;
A successful payment where the purchased subscription was not activated and the issue cannot reasonably be resolved;
A material technical failure attributable to Qausainflix that prevents access to the paid service and cannot reasonably be remedied;
Any circumstance in which a refund is required under applicable law.
A change of mind, failure to use the service, or failure to cancel before a renewal date will not normally qualify for a refund where the paid service remained available.
3. Rentals and Pay-Per-View Purchases
Movie rentals, episode rentals, pay-per-view purchases and similar one-time digital-content transactions are generally non-refundable once access to the purchased content has been provided or playback has begun.
A refund may be considered where:
The same rental or pay-per-view transaction was charged more than once;
Payment succeeded but access to the purchased content was never provided;
A technical failure attributable to Qausainflix prevented access to the purchased content before it was consumed;
A refund is otherwise required by applicable law.
Content dissatisfaction, personal preference, or failure to watch content during an applicable viewing window will not normally qualify for a refund.
4. Failed, Pending or Reversed Payments
If a payment appears to have failed, please confirm the transaction status before attempting another payment.
Some failed or pending transactions may be automatically reversed by the relevant bank, card issuer, mobile-payment provider or payment processor.
If you were debited but the Qausainflix transaction was not completed, please contact Support with the transaction reference so the payment can be investigated.
5. Duplicate Charges
If you believe you have been charged more than once for the same purchase, please contact Qausainflix Support and provide the relevant transaction references.
Where a duplicate charge is confirmed, Qausainflix will take appropriate steps to resolve the transaction, including refunding an eligible duplicate payment where appropriate.
6. Refund Requests
To request a refund, contact:
Email: support@qausainflix.com
Please include:
Your registered Qausainflix email address;
Transaction reference;
Date of payment;
Amount paid;
The service, subscription, rental or content purchased;
A clear explanation of the reason for the refund request;
Relevant supporting information or screenshots where appropriate.
Never send your password, payment-card PIN, OTP, CVV or other confidential security credentials to Qausainflix Support.
7. Review of Refund Requests
Refund requests are reviewed on their individual circumstances, including payment records, account activity, service availability and whether access to the purchased service or content was provided.
Submitting a refund request does not automatically guarantee approval.
8. Approved Refunds
Where a refund is approved, it will normally be returned through the original payment method or another appropriate method determined by the payment process.
The time required for a refunded amount to appear may depend on the bank, card issuer, payment processor or other financial-service provider involved.
9. Promotional Offers and Discounted Purchases
Promotional, discounted, bundled or specially priced subscriptions and purchases may be subject to additional terms communicated at the time of the offer.
Where additional terms apply, those terms form part of this Refund & Cancellation Policy for the relevant transaction.
10. Account Suspension or Termination
Where an account is suspended or terminated because of fraud, abuse, unlawful activity, unauthorised access, breach of applicable Qausainflix terms, or misuse of the service, payments may not be refundable except where required by applicable law.
11. Changes to This Policy
Qausainflix may update this Refund & Cancellation Policy from time to time to reflect changes in services, payment processes, business operations or applicable requirements.
The Last Updated date above indicates when this policy was most recently revised.
12. Contact Us
For questions concerning cancellations, payments or refunds, contact:
Qausain Group Ltd.
Operator of Qausainflix
Website:
www.qausainflix.com
Email:
support@qausainflix.com
© 2026 Qausain Group Ltd. All Rights Reserved.