Privacy & Data Protection

PRIVACY POLICY

Effective Date: 9 August 2026
Last Updated: 9 August 2026

Welcome to Qausainflix. Your privacy is important to us. This Privacy Policy explains how Qausain Group Ltd. (“Qausain Group”, “Qausainflix”, “we”, “us”, or “our”) collects, uses, stores, protects, and discloses information when you use the Qausainflix website, applications, streaming services, and related products and services.

By accessing or using Qausainflix, you acknowledge that you have read and understood this Privacy Policy.

1. About Qausainflix

Qausainflix is an online entertainment and streaming platform providing access to video content, including movies, television programmes, series, documentaries, live broadcasts, and other digital content.

Qausainflix may be accessed through supported web browsers and compatible devices, including smartphones, tablets, computers, smart TVs, and other supported streaming devices.

Qausainflix is operated by Qausain Group Ltd.

Website: www.qausainflix.com

2. Information We Collect

We may collect different types of information depending on how you use Qausainflix.

2.1 Information You Provide

When you create an account, subscribe to a plan, contact us, or otherwise interact with Qausainflix, we may collect:

Full name
Email address
Telephone/mobile number
Username
Password or authentication information
Country or general location
Account preferences
Profile information
Subscription information
Customer support communications
Information you voluntarily provide to us

You should not provide sensitive personal information through your Qausainflix account unless it is specifically requested and necessary.

2.2 Payment Information

When you purchase a subscription or other paid service, payment information may be processed by our authorised third-party payment processors.

Depending on the payment method used, we may receive information such as:

Transaction reference
Payment status
Amount paid
Currency
Payment date
Subscription plan
Limited payment-related information

We generally do not store complete payment card numbers or card security codes on our servers when payment processing is handled by a third-party payment provider.

Payment providers process payment information according to their own privacy policies and terms.

2.3 Device and Technical Information

When you access Qausainflix, we may automatically collect technical information such as:

IP address
Device type
Operating system
Browser type and version
Device identifiers
Application version
Screen resolution
Language and regional settings
Internet service/provider information
Date and time of access
Referring website or page
Error and diagnostic information

This information helps us operate, secure, troubleshoot, and improve Qausainflix.

2.4 Usage and Streaming Information

We may collect information about how you use Qausainflix, including:

Videos, programmes, or channels viewed
Viewing duration
Playback activity
Search queries
Browsing activity within the platform
Watch history
Favourites or saved content
Content preferences
Interaction with recommendations
Subscription activity
Features used
Streaming quality and playback information

We use this information to provide and improve the Qausainflix experience.

3. Cookies and Similar Technologies

Qausainflix may use cookies, local storage, pixels, SDKs, and similar technologies.

These technologies may be used to:

Keep you signed in
Maintain your account session
Remember preferences
Maintain security
Understand how users interact with the platform
Improve website performance
Analyse usage
Personalise content and recommendations
Measure the effectiveness of communications

Some cookies are essential for the operation of Qausainflix and cannot be disabled through normal website settings.

You may be able to control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of Qausainflix.

4. How We Use Your Information

We may use personal information for the following purposes:

Providing Our Services

To:

Create and manage your account
Provide access to content
Process subscriptions
Authenticate users
Maintain watch history and preferences
Provide recommendations
Enable supported streaming features
Provide customer support

Payments and Subscriptions

To:

Process subscription purchases
Confirm payments
Manage renewals
Manage subscription status
Provide receipts and transaction information
Detect potentially fraudulent transactions

Security

To:

Protect Qausainflix from fraud and abuse
Detect unauthorised access
Prevent account misuse
Protect our systems and users
Investigate security incidents

Improvement and Analytics

To:

Understand how users use Qausainflix
Improve performance
Develop new features
Diagnose technical problems
Improve content discovery and recommendations
Measure platform performance

Communications

We may use your contact information to send:

Account notifications
Subscription notifications
Security alerts
Service announcements
Customer service messages
Important changes to our services or policies

Where required by applicable law, we will obtain appropriate consent before sending promotional communications.

You may opt out of marketing communications at any time using the unsubscribe mechanism provided in the communication or by contacting us.

5. Personalised Recommendations

Qausainflix may use information such as your viewing history, searches, preferences, and interactions with content to provide personalised recommendations.

These recommendations are intended to help you discover content that may be relevant to your interests.

You may be able to manage certain recommendation or profile settings through your Qausainflix account.

6. How We Share Information

We do not sell your personal information as a standalone product.

We may share information with trusted third parties when necessary to operate Qausainflix, including:

Service Providers

We may use third-party providers for services such as:

Cloud hosting
Content delivery
Payment processing
Email delivery
SMS or communications
Analytics
Customer support
Security
Technical infrastructure

These providers are authorised to process information only as necessary to provide services to us.

Legal Requirements

We may disclose information where we reasonably believe disclosure is necessary to:

Comply with applicable law
Respond to lawful government requests
Respond to court orders or legal proceedings
Protect the rights, property, or safety of Qausain Group, Qausainflix, our users, or others
Investigate fraud or other unlawful activity

Business Transfers

If Qausainflix or a relevant part of Qausain Group's business is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

7. Third-Party Services

Qausainflix may integrate with or rely on third-party services.

Examples may include payment processors, hosting providers, analytics services, content delivery networks, authentication services, email providers, and other technology providers.

These third parties may process information according to their own privacy policies.

We encourage users to review the privacy policies of third-party services when appropriate.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction

Security measures may include access controls, authentication mechanisms, encryption where appropriate, monitoring, secure hosting practices, and other technical safeguards.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and should notify us promptly if you believe your account has been compromised.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide Qausainflix services
Maintain your account
Process transactions
Comply with legal and regulatory obligations
Resolve disputes
Enforce agreements
Prevent fraud and abuse
Maintain legitimate business records

When information is no longer required, we may delete, anonymise, or securely dispose of it in accordance with applicable law.

10. Account Deletion and Data Requests

You may request that we delete your Qausainflix account and associated personal information, subject to applicable legal and operational requirements.

Depending on the circumstances, you may also request:

Access to your personal information
Correction of inaccurate information
Deletion of personal information
Restriction of certain processing
A copy of certain personal information
Withdrawal of consent where processing is based on consent
Opt-out from marketing communications

Some information may need to be retained where required by law or where we have a legitimate reason to retain it.

To request account deletion or exercise applicable privacy rights, contact:

Email: support@qausainflix.com

Please use the subject line:

Data Deletion Request

We may need to verify your identity before completing certain requests.

11. Children's Privacy

Qausainflix is not intended to knowingly collect personal information from children in circumstances where parental consent is legally required without obtaining the appropriate consent.

Where required by applicable law, children should use Qausainflix under the supervision or with the involvement of a parent or legal guardian.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can investigate and take appropriate action.

12. International Data Transfers

Qausainflix may use service providers, infrastructure, or technologies located in countries other than the country in which you reside.

As a result, personal information may be processed or stored internationally.

Where required by applicable law, we will take appropriate measures to protect personal information when it is transferred internationally.

13. Your Responsibilities

You are responsible for:

Providing accurate account information
Keeping your password secure
Not sharing your account credentials with unauthorised persons
Not attempting to access another user's account
Notifying us of suspected unauthorised account access

Qausainflix will not ask you to disclose your password through an unsolicited email or message.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Our services
Technology
Legal requirements
Data-processing practices
Business operations

When we make material changes, we may provide notice through Qausainflix or other appropriate means.

The “Last Updated” date at the top of this Privacy Policy indicates when it was most recently revised.

Your continued use of Qausainflix after an updated Privacy Policy becomes effective means that you acknowledge the updated policy, to the extent permitted by applicable law.

15. Governing Law

This Privacy Policy shall be interpreted and applied in accordance with applicable laws and regulations.

Where applicable, the laws of the Federal Republic of Nigeria shall apply to the processing of personal information by Qausain Group Ltd., subject to any mandatory privacy or data-protection rights applicable to you.

16. Contact Us

If you have questions, concerns, complaints, or requests relating to this Privacy Policy or the handling of your personal information, please contact us.

Qausain Group Ltd.
Operator of Qausainflix

Website: www.qausainflix.com
Email: support@qausainflix.com

For data deletion requests, please use the subject: